
Helms, R.W., Faasse, R.E.M. & Spruit, M.R. (2011). Web 2.0 in the CRM domain: defining Social CRM. International Journal of Electronic Customer Relationship Management, 5(1), 1-22. Bekkers, W., Spruit, M.R., Weerd, I. van de, Vliet, R. van & Mahieu, A. (2010). A Situational Assessment Method for Software Product Management. In Proceedings of the 18th European Conference on Information Systems (ECIS2010). Bekkers, W.J., Weerd, I. van de, Spruit, M.R. & Brinkkemper, S. (2010). A framework for process improvement in software product management. In A. Riel, R. O'Connor, S. Tichkiewitch & R. Messnarz (Eds.), Systems, Software and Services Process Improvement (pp. 1-12). Berlin Heidelberg: Springer. Spruit, M.R., Heeringa, W. & Nerbonne, J. (11-01-2009). Associations among linguistic levels. Lingua 119(11), pp. 1624-1642. Sacu, Catalina & Spruit, M.R. (2010). BIDM: The Business Intelligence Development Model. : Department of Information and Computing Sciences, Utrecht University. Sacu, C., Spruit, M.R. & Habers, F. (2010). Data Warehouse (DW) Maturity Assessment Questionnaire. : Department of Information and Computing Sciences, Utrecht University. Bebensee, T., Helms, R.W. & Spruit, M.R. (2010). Exploring Web 2.0 Applications as a Mean of Bolstering up Knowledge Management. In Proceedings of the 11th European Conference on Knowledge Management. Famalic� Portugal. Bruijn, W. de, Spruit, M.R. & Heuvel, M. van der (01-01-2010). Identifying the Cost of Security. Journal of Information Assurance and Security 5(1), pp. 74-83. Wijaya, S., Spruit, M.R., Scheper, W. & Versendaal, J.M. (2010). Web 2.0-based Web Strategies for Three Different Types of Organizations. Computers in Human Behavior, 27(4), 1399-1407. Tijssen, R., Spruit, M.R., Ridder, M. van de & Raaij, B. van (2009). BI-FIT : The fit between Business Intelligence end-users, tasks and technologies. In Conference on ENTERprise Information Systems (CENTERIS'2009) (pp. 523-535). Ofir, Portugal: 7-9 October 2009. Bruijn, de, W., Spruit, M.R. & Heuvel, van der, M. (2008). Identifying the Cost of Security. In Proceedings of the AIS SIGSEC Workshop on Information Security & Privacy (WISP 2008). Brinkkemper, S., Jansen, R.L., Weerd, I. van de, Schuur, H.W. van der, Versendaal, J.M., Batenburg, R.S., Wijngaert, L. van de, Helms, R.W. & Spruit, M.R. (2009). On the Challenge of Creating an Attractive Research Master Program: Graduate Education Avant-la-LettreOn the Challenge of Creating an Attractive Research Master Program: Graduate Education Avant-la-Lettre. In Fascination for Computation. 25 jaar informatica (pp. 217-240). Spruit, M.R. (11-01-2009). Towards linguistic knowledge discovery in language variation databases. Zeitschrift für Dialektologie und Linguistik – ZDL-Beiheft 138, pp. 179-193. Knol, P., Spruit, M.R. & Scheper, W.J. (2008). Web 2.0 Revealed - Business Model Innovation through Social Computing. In Proceedings of the Seventh AIS SIGeBIZ Workshop on e-business (WeB 2008). Levantakis, T., Helms, R.W. & Spruit, M.R. (2008). Developing a Reference Method for Knowledge Auditing. In T. Yamagchi (Ed.), Proceedings of the 7th Conference of Practical Aspects on Knowledge Management Vol. 5345. Lecture Notes in Artificial Intelligence (pp. 147-159). Berlin Heidelberg: Springer-Verlag. Wijaya, S., Spruit, M.R. & Scheper, W. (2008). Webstrategy Formulation: Benefiting from Web 2.0 Concepts to Deliver Business Values. In M. Lytras, J. Carroll, E. Damiani & R. Tennyson (Eds.), Emerging Technologies and Information Systems for the Knowledge Society Vol. 5288. Lecture Notes in Computer Science (pp. 373-484). Berlin Heidelberg: Springer. Wijaya, S., Spruit, M.R. & Scheper, W.J. (2008). Webstrategy Formulation: benefiting from web 2.0 concepts to deliver business values. In M. Lytras, E. Damiani & P. Ordóñez de Pablos (Eds.), Web 2.0: The Business Model (pp. 103-132). Springer.