Helms, R.W., Faasse, R.E.M. & Spruit, M.R. (2011). Web 2.0 in the CRM domain: defining Social CRM. International Journal of Electronic Customer Relationship Management, 5(1), 1-22.
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Helms, R.W., Giovacchini, E., Teigland, R. & Kohler, T. (2010). A Design Research Approach to Developing User Innovation Workshops in Second Life. Journal of Virtual Worlds Research, 3(1).
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Ferneley, E. & Helms, R.W. (2010). Editorial Special Issue on Social Networking. Journal of Information Technology, 25(2), 107-108.
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Giovacchini, E., Kohler, T., Teigland, R. & Helms, R.W. (2009). Enabling SME user-driven service innovation through virtual worlds. In Proceedings of 9th International Enterprise Forum conference. Istanbul, Turkey.
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Heitlager, I., Helms, R.W. & Brinkkemper, S. (2010). Evolving relationship structures in multi-sourcing arrangements: the case of mission critical outsourcing. In Proceedings of the 4th Global Outsourcing Workshop. Zermatt, Switzerland.
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Bebensee, T., Helms, R.W. & Spruit, M.R. (2010). Exploring Web 2.0 Applications as a Mean of Bolstering up Knowledge Management. In Proceedings of the 11th European Conference on Knowledge Management. Famalic� Portugal.
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Catersels, R., Helms, R.W. & Batenburg, R.S. (2010). Exploring the gap between the practical and theoretical world of ERP implementations: results of a global survey. In Proceedings of IV IFIP International Conference on Research and Practical Issues of Enterprise Information systems. Rio Grande Do Norte, Brazil.
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Helms, R.W., Bosua, R. & Ignacio, R. (2009). Impact assessment of knowledge sharing bottlenecks: the Knowledge Sharing Environment Model (KSEM). In H. Scheepers & M. Davern (Eds.), Proceedings of the 20th Australasian Conference on Information Systems (pp. 132-143). Melbourne, Australia: Monash University.
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Grahlmann, K.R., Hilhorst, C., van Amerongen, S., Helms, R.W. & Brinkkemper, S. (2010). Impacts of implementing Enterprise Content Management systems. In Proceedings of 18th European Conference on Information Systems. Pretoria, South Africa.
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Emaus, T., Versendaal, J.M., Kloos, V. & Helms, R.W. (2010). Purchasing 2.0: An Explorative Study in the Telecom sector on the potential of Web 2.0 in Purchasing. In Proceedings of the 7thInternational Conference on Enterprise Systems, Accounting and Logistics. Rhodes Island, Greece.
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Heitlager, I., Helms, R.W. & Brinkkemper, S. (2010). Studying Multi-sourced IT Service Chain Arrangements - The Case of Mission Critical Outsourcing. Utrecht University: Institute of Information and Computing Science.
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Helms, R.W., Ignacio, R., Brinkkemper, S. & Zonneveld, A. (2010). Validity of social network analysis as a method for analyzing sharing in knowledge networks. Electronic Journal of Knowledge Management, 8(1), 53-69.
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Giovacchini, E., Teigland, R., Kohler, T. & Helms, R.W. (2010). Virtual worlds: A new approach to innovation and growth for SMEs in the EU. In Proceedings of the 12th Annual Conference on European Integration - Swedish Network for European Studies in Economics and Business. M�lle, Sweden.
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Grahlmann, K.R., Hilhorst, C., Amerongen, S. van, Helms, R.W. & Brinkkemper, S. (2009). Categorizing impacts of implementing Enterprise Content Management Systems. onbekend: UU BETA ICS Departement Informatica.
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Giovacchini, E., Helms, R.W., Teigland, R. & Kohler, T. (2009). Enabling SMEs internationalization, leveraging user driven e-service innovation through virtual worlds. 4th SIKS Conference on Enterprise Information Systems: Nijmegen, The Netherlands (2009, October 23 - 2009, October 23).
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Ignacio, R., Helms, R.W., Brinkkemper, S. & Zonneveld, A. (2009). Limitations of network analysis for studying efficiency and effectiveness of knowledge sharing. In E. Bolisani & Scarso (Eds.), Proceedings of the 10th European Conference on Knowledge Management (pp. 399-408). Academic Conferences.
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Reijsen, J. van, Helms, R.W. & Jackson, T.W. (2009). Mining E-mail to Leverage Knowledge Networks in Organizations. In E. Bolisani & E. Scarso (Eds.), Proceedings of the 10th European Conference on Knowledge Management (pp. 870-878). Academic Conferences.
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Souer, J., Kupers, T., Helms, R.W. & Brinkkemper, S. (2009). Model Driven Web Engineering for the Automated Configuration of Web Content Management Systems. In M. Gaedke & M. Grossniklaus (Eds.), Proceedings of the 9th International Conference on Web Engineering Vol. 5648. Lecture Notes in Computer Science (pp. 121-135). Berlin, Heidelberg: Springer-Verlag.
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Brinkkemper, S., Jansen, R.L., Weerd, I. van de, Schuur, H.W. van der, Versendaal, J.M., Batenburg, R.S., Wijngaert, L. van de, Helms, R.W. & Spruit, M.R. (2009). On the Challenge of Creating an Attractive Research Master Program: Graduate Education Avant-la-LettreOn the Challenge of Creating an Attractive Research Master Program: Graduate Education Avant-la-Lettre. In Fascination for Computation. 25 jaar informatica (pp. 217-240).
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Reijsen, J. van & Helms, R.W. (2009). Revealing knowledge networks from computer mediated communication in organizations. In S. Newell, E.A. Whitley, N. Pouloudi, J. Wareham & L. Mathiassen (Eds.), Proceedings of 17th European Conference on Information Systems (pp. 2503-2515). Verona, Italy.
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Aydinli, Ö.F., Versendaal, J.M., Helms, R.W. & Snoeij, J. (2008). A Maturity Model For ICT Needs in the Manufacturing Operations Management Domain. In Proceedings of the 5th International Conference on Enterprise Systems, Accounting and Logistics (pp. 34-48). Greece.
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Jansen, R.L., Brinkkemper, S. & Helms, R.W. (2008). Benchmarking the Customer Configuration Updating Practices of Product Software Vendors. In Proceedings of the Seventh International Conference on Composition-Based Software Systems (pp. 82-91). Washington DC: IEEE Computer Society.
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Levantakis, T., Helms, R.W. & Spruit, M.R. (2008). Developing a Reference Method for Knowledge Auditing. In T. Yamagchi (Ed.), Proceedings of the 7th Conference of Practical Aspects on Knowledge Management Vol. 5345. Lecture Notes in Artificial Intelligence (pp. 147-159). Berlin Heidelberg: Springer-Verlag.
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Grootveld, A. & Helms, R.W. (2008). Development and Application of a Factor Framework to Diagnose Possible Failure in Communities of Practice. In D. Harorimana, D. Harorimana & D. Watkins (Eds.), Proceedings of the 9th European Conference on Knowledge Management (pp. 249-256). UK: Academic Conferences.
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Helms, R.W. & Reijsen, J. van (2008). Impact of Knowledge Network Structure on Group Performance of Knowledge Workers in a Product Software Company. In D. Harorimana & D. Watkins (Eds.), Proceedings of the 9th European Conference on Knowledge Management (pp. 289-296). UK: Academic Conferences.
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Fabriek, M., Brand, M. van den, Brinkkemper, S., Harmsen, F. & Helms, R.W. (2008). Reasons for Success and Failure in Offshore Software Development Projects. In W. Golden & T. Acton (Eds.), Proceedings of the 16th European Conference on Information Systems (pp. 446-457). Ireland: University of Galway.
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Jansen, S., Brinkkemper, S. & Helms, R.W. (2008). {Benchmarking the Customer Configuration Updating Practices of Product Software Vendors}. , 0, 82-91.
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Heitlager, I., Helms, R.W. & Brinkkemper, S. (2007). A Tentative Technique for the Study and Planning of Co-evolution in Product Software Startups. In Third International IEEE Workshop on Software Evolvability. IEEE.
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Heitlager, I., Helms, R.W. & Brinkkemper, S. (11-01-2007). Architectuur en dynamiek van productsoftware. Informatie, pp. 70-74.
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Fabriek, M., Brand, M. van den, Brinkkemper, S., Harmsen, F. & Helms, R.W. (2007). Improving offshore communication by choosing the right coordination strategy. UU-CS 2007-021. onbekend: UU WINFI Informatica en Informatiekunde.
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Helms, R.W., Reijsen, J. van & Batenburg, R.S. (2007). Organizational conditions for New Knowledge Management application. In B. Martins (Ed.), Proceedings of the 8th European Conference on Knowledge Management (pp. 1040-1047). Academic Conferences.
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Helms, R.W. (2007). Redesigning Communities of Practice using Knowledge Network Analysis. In A.S. Kazi, L. Wohlfart & P. Wolf (Eds.), Hands-On Knowledge Co-Creation and Sharing: Practical Methods and Techniques. Knowledgeboard.
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Reijsen, J. van, Helms, R.W. & Batenburg, R.S. (2007). Validation of the New Knowledge Management claim. In H. Osterle, J. Schelp & R. Winter (Eds.), Proceedings of the 15th European Conference on Information Systems (pp. 552-564).
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Helms, R.W. & Buysrogge, C.M. (2006). Application of Knowledge Network Analysis to identify knowledge sharing bottlenecks at an engineering firm. In J. Ljungberg & M. Andersson (Eds.), Proceedings of the 14th European Conference on Information Systems.
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Helms, R.W., Vrij, N. de & Voogd, P.G. (2006). Application of a Community of Practice to improve knowledge sharing in offshoring relations. In R.S. Bilof (Ed.), Proceedings of the of the7th International Workshop on Theory and Applications of Knowledge Management (TAKMA) (pp. 161-165). Los Alamitos: IEEE Computer Society.
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Helms, R.W., van Oorschot, S., Herweijer, J. & Plas, M. (2006). Framework for an integrative IT continuity approach to guarantee undisrupted business operations. In Proceedings of the 1st International Conference on Availability, Reliability and Security (pp. 240-244). Los Alamitos: IEEE Computer Society.
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Helms, R.W., Batenburg, R.S. & Versendaal, J.M. (2006). PLM Roadmap: Stepwise PLM implementation based on the concepts of maturity and alignment. International Journal of Product Lifecycle Management, 01(04), 333-351.
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Helms, R.W. & Pels, H.J. (2006). Simulation model for improving performance of product development projects. In I. Horváth & J. Duhovnik (Eds.), Proceedings of the Sixth International Conference on Tools and Methods for Concurrent Engineering (pp. 1265-1274). University of Ljubljana.
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Heitlager, I., Jansen, R.L., Helms, R.W. & Brinkkemper, S. (2006). Understanding the dynamics of product software development using the concept of co-evolution. In Second International IEEE Workshop on Software Evolvability (pp. 16-22).
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Beun, R.J., Helms, R.W. & Voorbij, J.B. (2006). Zelfevaluatie Informatiekunde 2006 bachelor en masteropleiding. Utrecht: Universiteit Utrecht.
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Helms, R.W., Brinkkemper, S., Oosterum, J. van & Nijs, F. de (08-07-2005). Betere ontsluiting van bedrijfskritische kennis door slim structureren van kennis. Informatie, pp. 48-52.
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Helms, R.W. (2004). Framework for releasing preliminary information in product development. Advanced Engineering Informatics, 18(04), 231-240.
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Helms, R.W., Brinkkemper, S., Oosterum, J. van & Nijs, F. de (2005). Knowledge Entry Maps: structuring of method knowledge in the IT industry. In Y Kiyoki, H Kangasslo, H Jaakkola & J Henno (Eds.), Proceedings of the 15 European Japanese Conference on Information Modelling and Knowledge Bases (pp. 12-25). Amsterdam: IOP Press.
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Helms, R.W. & Buijsrogge, C.M. (2005). Knowledge Network Analysis: a technique to analyze knowledge management bottlenecks in organizations. In D.C. Martin (Ed.), Proceedings 6th International Workshop on Theory and Applications of Knowledge Management (pp. 410-414). Los Alamitos: IEEE Computer Society.
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Batenburg, R.S., Helms, R.W. & Versendaal, J.M. (2005). The Maturity of Product Lifecycle Management in Dutch Organizations. A Strategic Perspective. UU-CS 2005-009. onbekend: UU WINFI Informatica en Informatiekunde.
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Batenburg, R.S., Helms, R.W. & Versendaal, J.M. (2005). The Maturity of Product Lifecycle Management in Dutch Organizations. A Strategic Perspective. In A. Bouras, B. Gurumoorthy & R. Sudarsan (Eds.), Proceedings of the International Conference on Product Lifecycle Management (PLM'05) Emerging solutions and challenges for Global Networked Enterprise (pp. 436-450). Geneve: Inderscience Enterprises.
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Helms, R.W., Brinkkemper, S., Oosterum, J. van & Nijs, F. de (2004). Knowledge Entry Maps: ontology to structure method knowledge in the IT industry. UU-CS 2004-035. Utrecht: Utrecht University: Information and Computing Sciences.
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Helms, R.W., Brinkkemper, S., Oosterum, J. van & Nijs, F. de (2004). Knowledge Entry Maps: structuring of method knowledge in the IT industry. UU-CS 2004-065. Utrecht: Utrecht University: Information and Computing Sciences.
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Helms, R.W. (2003). Putting Engineering into the Enterprise System. UU-CS 2003-054. Utrecht: Utrecht University: Information and Computing Sciences.
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