An Integrative and Evidence-based Framework for Business-IT
Alignment in Enterprise Software Implementations
This proposal will first of all extend the concept of alignment or organizational
fit by constructing an integrated framework for enterprise software implementations.
Both the resource based view of the firm and path dependency theory will
be applied to enhance the modeling of business-IT alignment, and to derive
new critical success factors that are suitable for empirical testing. Specifically,
the integrative framework specifies propositions and hypothesis to disentangle
the often-neglected multi-actor and dynamic dimensions of enterprise software
implementations. The empirical validation of the framework and testing of
these hypotheses are realized by two complementary types of research.
- Batenburg, R. & J.Versendaal (2004). Business alignment
in the CRM Domain: Predicting CRM performance. In: T. Leino, T.
Saarinen & S. Klein (Eds.), Proceedings of the 12th European Conference
on Information Sytems. Turku: Turku School of economics and business
Administration (CD-ROM) [ISBN 951 564 192 6].
- Batenburg, R. & F.J. Bongers (2001). The role of GSS in
participatory policy analysis; A field experiment. Information &
Management, 39(1), Pp. 15-30.
Product Software: Development Methodology and Entrepreneurship
Several research projects on product software are being performed at the
ICS in Utrecht. The Overture project aims at defining the core concepts
of software products, and will draft the research agenda in this area.
Based on method engineering principles we are constructing situational
methods and knowledge infrastructures for the product software industry.
The education of ICT entrepreneurship is performed and investigated in
the student incubator Netherware (www.netherware.nl).
- Johan Natt och Dag, Vincenzo Gervasi, Sjaak Brinkkemper, and
Bjšrn Regnell. A Linguistic Engineering Approach to Large-Scale
Requirements Management. IEEE Software, Vol. 22, nr.1, pp. 32-39,
- Sjaak Brinkkemper. Requirements Engineering Research the
Industry Is (and Is Not) Waiting For. Invited Anniversary Keynote.
Proceedings of the 10th Anniversary International Workshop on Requirements
Engineering: Foundation of Software Quality, B. Regnell, E. Kamsties,
V. Gervasi (Eds.), Series: Essener Informatik Berichte, Volume: 9,
pp. 251-264, ISBN 3-922602-91-6, June 2004
Knowledge Entry Maps: structuring method knowledge in the IT
The paper presents a meta-modeling technique for modeling knowledge structures.
The technique is called Knowledge Entry Map and supports the design of
knowledge repository systems based on topic maps. To validate the technique
it has been applied in two case studies in the professional IT industry,
a software developer and a service provider. The case studies demonstrate
the applicability of the meta-modeling technique for capturing the structure
of method knowledge in IT organizations.
- Helms R.W., Brinkkemper S., Oosterum J. van, Nijs F. de.
'Knowledge Entry Maps: structuring of method knowledge in the IT industry.
To appear in: Proceedings of European Japanese Conference on Information
Modeling and Knowledge Bases from May 16-20 in Tallinn, Estonia, published
by IOS Press, Amsterdam, 2005
- Edgington, T., Choi, B., Henson, K., Raghu, T.S., Vinze, A..
Adopting ontology to facilitate knowledge sharing. Communications
of the ACM, Vol. 47, No. 11, 2004.
- Benjamins, V. R., Fensel, D., Gomez Perez, A.. Knowledge
Management Through Ontologies. In: Proceedings of the Second International
Conference on Practical Aspects of Knowledge Management (PAKM'98),
Basel, Switzerland, 1998.
Deliver: Ease Software Delivery and Deployment Effort by Managing
Product software is constantly evolving through extensions, maintenance,
changing requirements, changes in configuration settings, and changing
licensing information. Managing evolution of released and deployed product
software is a complex and often underestimated problem that has been the
cause of many difficulties for both software vendors and customers. This
paper presents a process model and typology to characterize techniques
that support product software update methods. Also, this paper assesses
and surveys a variety of existing techniques against the characterization
framework and lists unsolved problems related to software product updaters.
- Slinger Jansen and Sjaak Brinkkemper and Gerco Ballintijn.
A Process Framework and Typology for Software Product Updaters.
European Conference on Software Maintenance and Reuse (CSMR '05). IEEE.
- Slinger Jansen, Gerco Ballintijn, Sjaak Brinkkemper and Arco van
Nieuwland. Integrated Development and Maintenance of Software
Products to Support Efficient Updating of Customer Configurations: A
Case Study in Mass Market ERP Software. 2005
Release definition for software intensive systems in
a market-driven environment
Product management workbench to help product managers in determining the
scope of an upcoming release. Through linear programming techniques requirement
benefits are optimized against development costs. Managerial steering
mechanism, like development deadline extension, allow for what-if analysis.
- Marjan van den Akker, Sjaak Brinkkemper, Guido Diepen, Johan
Versendaal (2005). Flexible Release Composition using Integer
Linear Programming. Technical Report Utrecht University, UU-CS-2004-063.
Versendaal and Ronald Batenburg
IT deployement does not necessarily mean that organizations perform better.
Through this research we try to explain the success of IT deployment by
the degree to which the IT is aligned with the business.
- Batenburg, R.S. and Versendaal, J.M. (2004). Business
alignment in the CRM Domain: Predicting CRM performance. In t
leino, t saarinen & s klein (Eds.), Proceedings of the 12th European
Conference on Information Sytems Turku: Turku School of economics
and business Administration.
Overture:Defining a Research Agenda for Product Software
This poster shows my two main research interests: "product software" and
"multi-party business collaboration and contracting". In the Overture
project, we try to figure out the core concepts underlying product software
development. We do this from the perspective of the research field of
software engineering. In other words, we study in particular the engineering
of software as a product. In the multi-party business collaboration and
contracting field, we discovert how to model multi-party business collaboration?
how to apply multi-party contract models into the web service area for
the enactment of complex business processes? and how to pre-calculate
violation cost for each contractual partner in agent-mediated e-commerce
- Lai Xu and Sjaak Brinkkemper. Concepts of Product Software:
Paving the Road for Urgently Needed Research. To be published
In: Proceedings of 1st International Workshop on Philosophical Foundations
of Information Systems Engineering (PHISE'05) . Lecture Notes in Computer
Science, Springer Verlag, 2005.
- Lai Xu and Manfred A. Jeusfeld. Detecting Violators of
Multi-party Contracts. The 12th International Conference on Cooperative
Information Systems (CoopIS), 2004. Also in Lecture Notes of Computer
- Lai Xu and Manfred A. Jeusfeld.Pro-active Monitoring of
Electronic Contracts. The 15th Conference On Advanced Information
Systems Engineering (CAiSE 2003), 2003. Also in Lecture Notes of Computer