The Typical Approach of the CCKE
To be able to handle information successfully, the user must possess a fitting knowledge reference framework, consisting of concepts, rules and experiences. Increasingly, organizations are becoming aware that this knowledge can be systematically documented and internally shared. Knowledge engineering, in the sense of creating knowledge from data, documenting best practices and creating wide accessibility of specific expertise, is one of the most important strategies for competition and survival in a world market that seems to become less and less predictable. It is not surprising, then, that much use of ICT appears to be directly connected to forms of knowledge engineering.
Thus, a tight interconnection of information and knowledge is evolving, a development which Information Science in Utrecht has chosen as a point of departure. Both these aspects have been combined in the Center for Content and Knowledge Engineering (CCKE). Scientific research and teaching in the CCKE are focused on the formation of theory and development of methods aimed at solving problems surrounding the applicability and usability of ICT, thus forming the domain of applied computer science. Knowledge of and insight into computer science as well as the factors that play a role in application and use are combined here. Two areas of interest ensue:
- The life cycle of information: the creation, design, implementation, exploitation (deployment), evaluation and adaptation of content;
- The interaction and communication processes: cognitive aspects, usability, use and engineering of knowledge, the deployment of information within organizations and the policies concerning digital information.
The approach whereby such a life cycle is placed within a human context is typical for our information-science methodology.
Fig. 1: Life cycle of information in a human context.